WELCOME TO THE FEBRUARY EDITION OF THE STERLING E-NEWSLETTER
Firstly we would like to say a big thank you to all the contractors who completed our satisfaction survey. You can read more about our findings below but overall we received really positive feedback on our service, which was great to hear.
2014 is getting off to a great start for Sterling and our contractors, growth is continuing and we are able to help more and more contractors maximise their income. Thank you for your continued loyalty and feedback, which constantly helps us adapt and improve the services we provide.
Congratulations to Luke Frayling, the lucky winner of an iPad mini for taking part in the recent Sterling survey. Thanks to all the contractors who participated, we’re currently analysing the results but we wanted to share with you a few of the top line figures.
To set the scene 79% of respondents were current contractors and 21% had used Sterling in the past and an incredible 99% of respondents were happy with the service you received. Of those previous contractors we found out the majority of people left Sterling for a new contract. The majority of people who responded to the question ‘what would make you stay with Sterling?’ were keen for us to continue our good service and quality of advice. Finally, 84% of you find our website either very or quite useful.
We’re going to use the results to inform how we improve what we do so that we continue providing a quality service. We’re always open to feedback from contractors – email email@example.com if you have any ideas, suggestions or feedback.
PERSONAL ACCIDENT INSURANCE – YOU’RE COVERED
At Sterling you receive a comprehensive level of insurance as standard, including Personal Accident Insurance.
This covers you for any work place accidents wherever you are in the world, with the exclusions of USA/Canada and war torn countries.
Here is a brief summary of your Personal Accident Insurance cover:
• Covers work place accidents only
• Death due to an accident £100,000
• Permanent and total loss of one or more limbs £20,000
• Permanent and total loss of one or both eyes £20,000
• Permanent and total disability from usual occupation £20,000
• Weekly benefit of up to £200 (payable for up to 52 weeks) for Temporary Total Disablement from usual occupation
• Hospitalisation benefit - £50 per day up to a maximum of 52 weeks
• Funeral benefit - up to £10,000 for funeral expenses
From time to time (but particularly at renewal) the cover, terms and conditions might change. Updated details will always be posted on our website for your reference, but will not automatically be sent to you so it’s best to check back every now and again.
MEET THE TEAM – NUSRAT BEGUM, CUSTOMER ADMINISTRATION
What do you do at Sterling?
As part of the Customer Administration team I am responsible for handling calls from our contractors and agencies, it is my job to assist customers and clients with all day to day queries which can vary from payments to expenses or documentation. I am also responsible for creating Sterling contractor records for customers ensuring all correct paperwork has been provided which is then logged, verified and scanned. I also carry out various administration duties including distributing post and preparing stationary orders.
What is a typical day like?
A typical day starts with logging into Sterling’s phone system ready to take calls. I also ensure post is distributed and all paper work is logged, scanned and checked. No day is ever the same really – it depends on what paperwork or phone calls we receive. Fridays are always the busiest as we tend to receive most calls from contractors due to payments being processed.
What’s the best thing about working at Sterling?
I have been working for Sterling for over 10 years now and I really enjoy it, I love my colleagues and I think we all work really well as a team - Sterling is a great company to work for.
What do you do when you’re not at work?
I like spending time with my girls who are 9 and 6, love watching movies and eating out too!
New ‘Frequently asked questions’ section
After listening to your feedback we are in the process of creating a ‘frequently asked questions’ (FAQs) section on our website.
We’ve combined a list of the most commonly asked questions from our contractors, so hopefully any queries you have will be answered by a quick visit to our website. We hope you find these useful, look out for them later this month.
If you follow us on Twitter or Facebook we’ll let you know when they are live then you can check them out.
ARE YOU FOLLOWING US?
Do you follow Sterling on Twitter, Facebook or Linked in? It’s a great way to keep up to date with industry news, what’s happening at Sterling and get useful hints and tips. Give us a ‘Like’ or ‘Follow’ us today!
You can ‘Follow’ Sterling on Twitter at www.twitter.com/sterling_group
You can ‘Like’ Sterling on Facebook at www.facebook.com/sterlingcontractorserviceprovider
You can ‘Connect’ with Sterling via Linkedin at: